Terms & Conditions

TERMS AND CONDITIONS OF TICKET SALES

Overview

VOLEK sells tickets as an agent on behalf of event promoters, venues, artists and other event organisers (“Promoter”). Any representations made by the Promoter regarding the event at any time and any associated complaints or claims are the responsibility of the Promoter and not VOLEK. The Promoter sets ticket prices.

Your ticket

You can print your ticket(s) immediately upon confirmation of your payment card authorisation by clicking the Download link in the confirmation email. A confirmation email which contains a PDF of your ticket is sent to the email address you provided during the ticket purchasing process, from which you can print your ticket(s).

Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.

When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.

Postponements, cancellations & refunds

Tickets purchased online, via VOLEK  can not be refunded as a rule. It is the organizer who is responsible for issues relating to refunds of tickets in case of cancellation of event. VOLEK can redeem tickets for canceled events on behalf of the organizer. In the event that a Promoter authorises ticket refunds for a canceled event, they will be issued only to the original payment card used for the purchase.

Tickets sold via the organizer’s own agents or organizer himself, which he accepted payment in cash or through its own POS system cannot be refunded to the buyer via VOLEK.

In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting VOLEK prior to the replacement date for the postponed show. In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original payment card used for the purchase.

Delayed start time of an event or other issues related to the implementation of an event both in and outside the venue are the organizer’s responsibility and not VOLEK’s. It is always the organizer who is responsible for the implementation of an event and the ticket buyer must contact the organizer for any complaints. Purchased tickets can not by refunded to the buyer due to delay start.

Ticket limits

Ticket purchases are limited to a total of 25 tickets per transaction. If you need to purchase more than 25 tickets for an event, you will have to purchase in a separate transaction. This policy is meant to restrict unfair purchasing practices.

Refusal of admission or ejection for objectionable behaviour

The Promoter or venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Promoter.

Payment card problems

VOLEK’s ticketing system involves an immediate exchange of information between us and your bank via Stripe. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not VOLEK, so please contact your bank for a resolution.